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Return Policy

This Return Policy applies to purchases of Velmora and related items from Vimreloxiphario, Fleminginkatu 10, 00530 Helsinki, Finland.

Geographic scope

Distance-selling rights in this policy follow EU consumer protection rules where they apply to your contract with a Finland-based trader. If mandatory rules in your country give you stronger rights, those rights remain available.

Right of withdrawal for distance sales

EU consumers may withdraw from a distance contract within fourteen days of receiving the goods, unless an exception applies. To exercise the right, send a clear statement to contact@vimreloxiphario.world or info@vimreloxiphario.world before the deadline.

Condition of returned goods

Goods should be returned with seals intact when safety or hygiene is concerned. Opened food supplements may be refused if permitted by consumer law exceptions for sealed goods.

Refund timing

After we receive and inspect the return, we issue refunds using the original payment method where possible. Processing may take up to fourteen days depending on banks.

Shipping costs

Unless we delivered a wrong or defective item, return shipping may be your responsibility as allowed by law. We describe any charges before you confirm the return.

Defective items

If an item arrives damaged or faulty, contact support@vimreloxiphario.world with photos and your order reference. We will offer repair, replacement, or price reduction according to statutory warranty rules.

Non-returnable cases

Custom-made products or items clearly personalised may be excluded where the law allows. Digital content delivered with consent may also be non-refundable after delivery.